As a normal online shop, we will try our best to deliver the best service to our customer.
Seperti kedai online lain, kami akan cuba memberikan perkhidmatan yang terbaik kepada pelanggan kami.
Following is the block process for a transaction/Berikut ialah proses blok bagi setiap transaksi:
1. PLACE ORDER/MEMBUAT PESANAN
- We encourage our customer to use our ORDER FORM which you can find on the top tab on this website. Kami menggalakkan agar pelanggan mengisi BORANG PESANAN di mana ada terdapat di atas laman web kami.
- Please fill up the form completely and submit to us. Sila isikan borang tersebut dengan lengkap dan hantar kepada kami.
2. RECEIVE CONFIRMATION/TERIMA PENGESAHAN
- We will contact and confirm the order within 24 hours. This is to ensure that the product is still available. Kami akan menghubungi anda untuk memastikan pesanan tersebut dalan masa 24 jam untuk memastikan produk tersebut masih ada atau tidak.
3. MAKE PAYMENT/MEMBUAT PEMBAYARAN
- After confirmation, please proceed with payment within 24 hours and send us the reference number. Please also state mode of payment. There are several channels to pay the product through account MAYBANK, CIMB and PAYPAL. Selepas pengesahan sila teruskan dengan pembayaran dan hantarkan no rujukan. Sila nyatakan cara pembayaran. Kami terima pembayaran melalui akaun MAYBANK, CIMB dan PAYPAL.
4. WAITING FOR CONFIRMATION/TUNGGU PENGESAHAN
- Verification of payment by our staff. Kami akan mengesahkan pembayaran.
5. DELIVERY/PENGHANTARAN
- We will deliver the product to you via courier service and give you the tracking no. Kami akan menghantar produk tersebut dan memberi no pengesanan.
6. RECEIVE GOODS/TERIMA BARANGAN
- Good sold are not returnable because all products are inspected before being shipped to ensure they are in immaculate condition. Produk yang telah dijual tidak boleh dipulangkan kerana keadaan produk telah diperiksa sebelum penghantaran dibuat.
- If mistake is identified due to customer side, you are required to bear the return postage cost. Jika kesalahan adalah daripada pihak pembeli, kos pos pergi balik haruslah ditanggung oleh pelanggan.
**NOTE: Please carefully check your order before submitting to us. Sila semak semula pesanan sebelum membuat pembelian.
